Refund policy

Effective date: September 9, 2026

We want every collector and customer to understand the applicable return conditions before purchasing. Eligibility depends on the type of product purchased.

ONE-OF-ONE ORIGINAL ARTWORK

Because original artworks are unique, one-of-one pieces, completed sales of original artwork are final unless:

• The artwork arrives damaged
• The wrong artwork is delivered
• The artwork is materially different from its published description
• A return or refund is otherwise required by applicable law

Variations in screen color, lighting and photographic appearance are not considered damage. Customers are encouraged to request additional photographs, video, measurements or a private viewing before purchasing.

An order for available original artwork may be canceled before professional packing, custom crating, shipping or delivery preparation begins. Once those services begin, any nonrecoverable packing, crating, processing or transportation costs may be deducted from an approved refund where permitted by law.

PRINTS AND APPAREL

Eligible prints and unworn apparel may be returned within 14 calendar days after confirmed delivery.

To qualify, the item must be:

• Unused, unworn and unwashed
• Free from damage, stains, odors or alterations
• In its original condition
• Returned with its original packaging and documentation
• Accompanied by proof of purchase

Customers must request authorization before returning an item. Items sent back without authorization may not be accepted.

The customer is responsible for return shipping costs unless the product was damaged, defective or incorrectly fulfilled.

Original shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

NONRETURNABLE ITEMS

The following items are final sale except when damaged, defective, incorrectly fulfilled or otherwise required by law:

• Original one-of-one artwork
• Commissioned or personalized artwork
• Custom-sized prints
• Personalized apparel
• Digital products
• Gift cards
• Items clearly marked Final Sale
• Products altered, installed or damaged after delivery

COMMISSIONS

Commission cancellations, revisions, refunds and deposits are governed by the signed commission agreement.

Unless the agreement states otherwise, deposits become nonrefundable after materials have been purchased or creative work has begun.

RETURN REQUESTS

To request a return, contact CarlJosephArt@gmail.com within the applicable return period and provide:

• Your name
• Order number
• Product name
• Reason for the request
• Photographs when relevant

If the return is approved, instructions and the correct return address will be provided. Do not ship artwork to an address found online without written authorization.

RETURN SHIPPING

Approved returns should be shipped using a trackable and appropriately insured service. Customers are responsible for an item until it is received and inspected.

For valuable artwork, Carl Joseph Art may require a professional art shipper and specific packing instructions.

REFUND PROCESSING

After an approved return is received, it will be inspected. The customer will be notified whether the refund has been approved.

Approved refunds are issued to the original payment method. Financial institutions may require additional time to display the refund.

Carl Joseph Art reserves the right to reduce or decline a refund when an item is returned used, incomplete, improperly packaged or damaged by the customer, subject to applicable law.

EXCHANGES

Because artwork and limited products may sell out, direct exchanges are not guaranteed. When an eligible item is returned and approved, the customer may place a separate order for another available product.

ORDER CANCELLATIONS

Eligible products that are not marked Final Sale may be cancelled within 24 hours of purchase. Contact CarlJosephArt@gmail.com immediately to request cancellation.

Original artwork and other products marked Final Sale are not eligible for automatic cancellation. Carl Joseph Art may, at its discretion, approve an exception requested within 24 hours if packing, customization, custom crating, shipping or delivery preparation has not begun. Approval is not guaranteed. Any approved cancellation may be reduced by nonrecoverable costs already incurred, where permitted by law.

LEGAL RIGHTS

Nothing in this policy limits any non-waivable rights provided under applicable consumer-protection law.

CONTACT

Carl Joseph Art
Email: CarlJosephArt@gmail.com
Website: www.CarlJosephArt.com
Response time: Normally within two business days